Vlint AI | Dashboard

Session Archive CH_82910

Dec 31, 2025 • 10:20 AM

Duration: 04:12

Audio Playback HD 48kHz

00:42 04:12

Technical Performance

Avg Latency

842ms

OPTIMAL

Voice MOS

4.82

EXCELLENT

Packet Loss

0.01%

STABLE

Cost Opt.

94%

HIGH EFF.

Intelligence Audit 3 DETECTED

Confirm reservation (5p)

Automated SMS sent via Zapier.

Update CRM Lead Status

Status: 'Interested' -> 'Booked'

Verify phone number

Completed during call.

AI Session Summary

"The customer inquired about a table for 5 people tonight at 7:00 PM. The agent successfully confirmed availability, verified the user's phone number, and processed the booking through the reservation system integration."

Primary Intent Table Reservation

Resolution Outcome Finalized Booking

Sentiment Heatmap

NEG NEU POS

Start (00:00) Peak Engagement Resolution (04:12)

Conversation Transcript

Word count: 142

vlint agent 00:01

Hello, thank you for calling Vlint Intelligence. My name is Erinome, your bilingual assistant. How can I help you today?

00:04 User

Hi, I'd like to book a table for 5 tonight around 7 PM if possible.

System Overview

Operational health and live metrics at a glance.

Total calls

1,248

+12%

3 Sessions Active

System health

99.98%

All services operational

P95 Latency

842ms

Optimal Range

Throughput

4.2MB/s

SIP Traffic Active

Performance Metrics

LIVE DATA FEED

TTS Latency

420ms -15ms

Voice MOS

4.82 EXCELLENT

Error Rate

0.01% STABLE

Traffic Volumetric (Real-time)

Live Activity

Agent Deployment

Support_v2 successfully published to production.

2 MINS AGO

CRM Integration

Salesforce synchronization completed (14 records).

15 MINS AGO

System Warning

Quota reaching limit (82% monthly minutes used).

2H AGO

Configuration Change

System parameters updated by administrator.

4H AGO

Active Sessions

Real-Time Session Stream

AWAITING CONNECTION...

Jitter

2ms

Packet Loss

0.0%

Stream Latency

---

No Active Stream Selected

Select a live session from the sidebar to begin monitoring

PROTOCOL: Disconnected SIGNAL: 100%

LATENCY: --ms EST. COST: $0.00

Agent Management

Studio & Simulation

Select Agent

Agent Studio: Support Specialist

Persona, intelligence, and behavioral logic

Identity & Voice

Agent Name

Primary Language

Instructional Prompt

Voice Selection

Intelligence Model

Behavioral Tuning

Allow Interruptions

AI stops speaking when user talks

Max Turn duration

45s

Tool Capabilities (MCP)

Safe Mode Active

Create Support Ticket Update CRM Status

Knowledge Context

Service_Manual_v4.pdf

Indexed • 4.2 MB

Agent Debugger

Latency: 42ms

Debugger Ready

Instantly test persona changes and knowledge retrieval in this isolated sandbox environment.

Context Active

Speech-to-Text

System Intelligence

Deep performance metrics and conversational data insights.

Success Rate

94.8%

+2.4% from avg.

Avg. Response Time

840ms

-140ms optimization

Avg. Sentiment

Positive

CORE SCORE: 4.8/5

Compute Efficiency

P95 Stable

Resource Optimized

Conversational Volume & Intent

Interactive Visualization

Call Volume Heatmap (Hourly)

Low

Peak

00:00 (START) MID-DAY PEAK 23:59 (END)

Handled & Resolved

1,180 94%

Escalated to Human

42 3.4%

Disconnected early

26 2.1%

Top Inbound Intents

Technical Support 42%

Billing Inquiry 28%

Order Tracking 18%

Refund Request 12%

Latency Distribution (P95)

TTFT (Latency) 420ms

TTS Synthesis 310ms

Total Roundtrip 1.25s

Call Intelligence

Audit historical sessions, review AI insights, and track performance.

Session Identity	AI Agent Config	Duration / Cost	Sentiment	Outcome
CH_82910 +1 (555) 0123	Support Specialist v2.4.1 (Erinome)	04:12 $0.84 est.	POS	Solved
CH_82911 +62 (21) 5092 112	Bilingual Receptionist v1.0.2 (Puck)	01:45 $0.32 est.	POS	Escalated
CH_82912 Anonymous	Support Specialist v2.4.1 (Erinome)	00:30 $0.00	NEU	No Answer

Session Identity

AI Agent Config

Duration / Cost

Sentiment

Outcome

CH_82910

+1 (555) 0123

Support Specialist

v2.4.1 (Erinome)

04:12

$0.84 est.

POS

Solved

CH_82911

+62 (21) 5092 112

Bilingual Receptionist

v1.0.2 (Puck)

01:45

$0.32 est.

POS

Escalated

CH_82912

Anonymous

Support Specialist

v2.4.1 (Erinome)

00:30

$0.00

NEU

No Answer

Showing 3 of 1,248 entries

Integrations

Connect your ecosystem with MCP and third-party tools.

Telephony Gateway

SIP trunking and voice path configuration.

Connected

Endpoint

SIP URI

sip.vlint.ai:5060

Transport

UDP / TLS

Auth

IP Whitelist

Codecs

PCMU PCMA G722

Call Routing

Inbound (PBX → AI)

Outbound (AI → PBX)

PBX Profile

Select your upstream PBX to automatically apply compatible headers and timers.

Asterisk / FreePBX

3CX Phone System

Generic SIP

Verification is required before production use.

Active

Salesforce CRM

Direct synchronization of lead data and conversation outcomes.

v2.1.0

Setup required

Vonage SIP

Enterprise telephony trunking for global inbound services.

v1.4.2

Developer Access

API Keys

sk_live_51M...92x

Standard secret key. Never share this.

Webhook Endpoint

https://dashboard.vlint.ai/api/v1/events

Receive JSON payloads for 'call.completed'.

System Settings

Manage infrastructure, security, and financial parameters.

Quota remaining

1,568 minutes left

Organization Identity

Organization Name

Support Email

Team Control

Identity	Permissions	Last Active	Actions
JS John Smith john@vlint.ai	Owner	Just now
SD Sarah Doe sarah@vlint.ai	Admin	2h ago

Security & Authentication

Multi-factor (MFA)

Protect account with 2FA.

API Key Rotation

Automated every 90 days.

Financial Control

Current Plan

Enterprise Plus

Priority Support Enabled

$2,499/mo

Payment Method

VISA

•••• •••• •••• 4242

Exp 12/28

Auto-refill ON